Dear Reader,
Who doesn’t have everyday problems that need solving? I know I certainly do. Once I have figured out whom to talk to about these issues, they are usually resolved rather quickly.
For example, if the computer is causing some difficulties, I can call up the helpdesk. If I am stuck in traffic, I may not be able to solve that, but I will call up my next appointment to let them know there is a little bit of a traffic jam on the highway. When there are too many appointments in my calendar, then I could end up with a small problem. If you are having a slight problem with your coffee machine, what do you do?
The important thing to remember is that by downplaying the situation by using these light words, I am sending a signal that the situation can be solved.
Follow the link to the worksheet on everyday problems to practice this language. This technique can be used in almost any problem-solving situation, whether face-to-face, on the telephone or in an e-mail.
Kind regards,
Nelly Thomas
