Dear Reader,
In calling up a client or a prospective client, it can be important to structure the phone call in advance to obtain effective results or to affect the bottom line positively. Especially if you are calling someone for the first time, it is very important to prepare before you call.
Using the tool below to prepare your phone call is not only quick but you may also be able to offer a better solution to your client.
I hope your next phone call will be more effective and bring the desired results. Until next time.
Sincerely,
Nelly Thomas
Worksheet for preparing a telephone call
| 1. Client name and Number | |
| 2. Introduce yourself | |
| 3. Reason why you are calling | |
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4. Make a suggestion / |
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| 5. Make a note of the request and then make a suggestion based on what interests the other party. |
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| 6. Needs and knowledge. Find out what else is needed and offer additional help. |
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| 7. See how familiar they are with the details (how high is the level of knowledge in this area). | |
| 8. Next action |
